TeamDynamix (TDX) is the University or Missouri's Enterprise Service Management solution. TDX provides a service catalog and services for customers to report issues and request services from IT, HR, Registrar, Cashiers, Veterinary Medicine Facilities, Marketplace, College of Arts & Science, and other MU/UM departments. It also provides Knowledge Management, Change Management, Asset Management and Conversational AI services.
This article aims to provide solutions to the frequently asked questions (FAQs) regarding the usage of the DoIT TeamDynamix (TDX) Client Portal.
This article explains how to use the TDX Advanced Knowledge search feature.
This is a documentation walkthrough of the Approval process for AuthSigners using the Client Portal.
Changing a TDX Tickets Form/Service, Reclassifying a Ticket.
Creating a ticket from the TDNext Client
How to create, edit, and print a TigerTech Invoice/Waiver ticket.
Instructions on the ticket escalation process.
This getting started article will help users understand how to use the My Work application in TDNext. The user must have access to the TDNext and My Work applications in TeamDynamix (TDX).
Become more familiar with TDX report development with TDNext.
Getting Started with TDX provides essential links for technicians managing tickets from creation to resolution and all related activities.
Instructions on how to copy a TDX Report.
Instructions for creating a new incident ticket.
Instructions for creating a new service request ticket.
TDX custom report creation instructions.
This article serves as an introduction to the purpose of Ticket Templates and provides guidance on their creation and modification.
Guidelines for Editing, Updating, or adding Comments to a TDX ticket.
How to find my submitted tickets
How to flag (fallow / favorite) a ticket in TeamDynamix (TDX)
Steps to Resolve a TDX Ticket.
Searching for TDX Reports
This article will provide the standards that should be applied when creating a knowledge base article in TeamDynamix. The target audience is staff and student workers that will be writing, reviewing, approving and publishing knowledge base articles.
Add or Remove members from a TDX Group.
Move a TDX ticket to a different ticketing application.
How to set at tickets status to Resolved.
Set a schedule for tickets that need to be created on a cycle.
How to make yourself responsible on a TDX ticket.
What's the purpose of task and how are they added to a ticket.
Links to pre-recorded TDX Training sessions.
TESTING - Changes to article summary
This article instructs users on how to use TeamDynamix within Microsoft Teams. The instructions in this article assume that the TDX app for Teams has already been configured for your environment.