How to create a new Incident ticket

How to create a new Incident ticket?

Customer Entering Their Own Tickets

Entering an Incident from the Client Portal or Service Catalog

1. Navigate to the TeamDynamix Client Portal and click on Services.
2. Browse to the service you would like to request.
   
3. Click the Request Service button on the right.
4. Fill in the required fields.
   
5. Click Submit.

Technicians Entering Tickets on Behalf of a Customer

Entering an Incident from the Ticketing Application

1. Navigate to TeamDynamix technician portal, TDWorkManagement.
2. Click View Applications at the top of the page.
3. Select the DoIT Ticketing tile.
   
4. Click the New drop-down arrow from the top of the dashboard and select New Incident.

Entering an Incident from the People Application

1. Navigate to TeamDynamix technician portal, TDWorkManagement.
2. Click View Applications at the top of the page.
   
3. Select the People tile.
4. Search for, and select, the user who you are submitting a request on-behalf of.
5. Click on the "Tickets" tab
6. Click the +New button and select New Incident.

Please contact the Division of IT Enterprise Service Management team  servicemanagement@missouri.edu for any additional assistance you may need with TDX knowledge article editing or creation.