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What's the purpose of task and how are they added to a ticket.

How to set at tickets status to Resolved.

Instructions on the ticket escalation process.

How to make yourself responsible on a TDX ticket.

Become more familiar with TDX report development with TDNext.

Add or Remove members from a TDX Group.

Instructions on How to Create a report from TDNext and a Ticketing application.

Instructions for creating a new service request ticket.

Instructions for creating a new incident ticket.

Instructions for creating a new incident ticket.

This getting started article will help users understand how to use the My Work application in TDNext. The user must have access to the TDNext and My Work applications in TeamDynamix (TDX).

This article explains how to use the TDX Advanced Knowledge search feature.

How to find my submitted tickets

This article will provide the standards that should be applied when creating a knowledge base article in TeamDynamix. The target audience is staff and student workers that will be writing, reviewing, approving and publishing knowledge base articles.