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How to create a new Incident ticket
Instructions for creating a new incident ticket.
How to Create a report from TDWorkManagement and a Ticketing application
Instructions on How to Create a report from TDWorkManagement and a Ticketing application.
Taking responsibility of an existing ticket (Assign to self)
How to make yourself responsible on a TDX ticket.
How to create a new service request ticket
Instructions for creating a new service request ticket.
How to create a new Major Incident ticket
Instructions for creating a new incident ticket.
Escalating a Ticket to a Tier 2 or Tier 3 group
Instructions on the ticket escalation process.
Resolving a Ticket
How to set at tickets status to Resolved.
Knowledge Article Standards
This article will provide the standards that should be applied when creating a knowledge base article in TeamDynamix. The target audience is staff and student workers that will be writing, reviewing, approving and publishing knowledge base articles.
Tasks, what are their purpose and how can I add them to a ticket.
What's the purpose of task and how are they added to a ticket.
Manage TDX Group Membership
Add or Remove members from a TDX Group.
Getting Started with My Work
This getting started article will help users understand how to use the My Work application in TDNext. The user must have access to the TDNext and My Work applications in TeamDynamix (TDX).
Getting Started with Reporting
Become more familiar with TDX report development with TDNext.
Change Enablement Process
Advanced Knowledge Searching
This article explains how to use the TDX Advanced Knowledge search feature.
How to find my submitted tickets
How to find my submitted tickets