How to create a new service request ticket

Tags tdx
Question

How to create a new service request ticket?

 

Answer

Customer Entering Their Own Tickets

Entering a service request from the Client Portal or Service Catalog

  1. Navigate to the TeamDynamix Client Portal.
  2. Use the Search features to browse to the service you would like to request.
  3. Examine the Service description to ensure that the Service or Service Offerings align with your requirements. If you believe you have identified the appropriate Service, continue to the next step. If this Service does not meet your needs, please return to the previous step and explore the Service catalog once more to locate the desired Service.
  4. Click the Request Service button on the right Image of an arrow pointing to the Request button.
  5. Fill in the required fields.Example image of the fields.
  6. Click Submit.Image of the Submit button.

Technicians Entering Tickets on Behalf of a Customer

Entering a service request from the Ticketing Application

  1. Navigate to TeamDynamix technician portal, TDWorkManagement
  2. Click the View Applications button at the top of the page.
    Image of the View Applications button circled.
  3. Select the DoIT Ticketing tile.
    Image of the DoIT Ticketing tile circled.
  4. Click the New drop-down button from the top of the page.
    Image of the New drop-down button circled.
  5. Select the New Service Request option.Image of the New Service Request option circled.

Entering a service request from the People Application

  1. Navigate to TeamDynamix technician portal, TDWorkManagement.
  2. Click the View Applications button at the top of the page.
    Image of the View Applications button circled.
  3. Select the People tile.
    Image of the People tile.
  4. Search for, and select, the user who you are submitting a request on-behalf of.Image of an example search.
  5. Click on the Tickets tab.Image of the Tickets tab circled.
  6. Click the +New button and select New Service Request.
    Image of the New Service Request link circled.
For Additional Assistance

Please contact the Division of IT Enterprise Service Management team  servicemanagement@missouri.edu for any additional assistance you may need with TDX knowledge article editing or creation.

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