Overview
This article on Getting Started with TDX provides essential links for technicians managing tickets from creation to resolution and all related activities. The detailed information section below offers links to various common activities performed by technicians.
To begin, access the TDNext client; please note that all actions outlined in the detailed information section necessitate being logged in as a technician in TDNext.
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Detailed Information
How to Create a Ticket from TDNext
Assign an existing ticket to yourself
Edit, Update, or Add Comments to Tickets
Escalating a Ticket to a Tier 2 or Tier 3 Group
Changing a Tickets Form/Service (Reclassifying) of a Ticket
Move a Ticket to a different TDX IT Ticketing application
Resolving a Ticket
Tasks, what are their purpose and how can I add them to a ticket.
How do I report an Issue I'm having with TeamDynamix (TDX)
For Additional Assistance
Please contact the Division of IT Enterprise Service Management team servicemanagement@missouri.edu for any additional assistance you may need with TDX.