How to Resolve a TDX Ticket.

Question

How do I resolve a TDX Ticket?

 

Answer

Resolving a TDX Ticket

  • When viewing a ticket, you will see several tabs at the top. On the General tab is an Actions Menu. Select “Update”
  • Uploaded Image (Thumbnail)Change the Status to “Resolved” and enter a resolution note in the comments field. Resolved tickets will be moved automatically to Closed status by TDX after 10 days.
    1. Optional: Use the Private checkbox to toggle if the resolution note is only visible to technicians (DoIT Ticketing Users) or visible to the customer/requestor. 
  • Uploaded Image (Thumbnail)Add the Requestor to the Notify list so they receive your resolution note and ticket resolution email.
  • Uploaded Image (Thumbnail)Click Save at the top of the page.

 

For Additional Assistance

Please contact the Division of IT Enterprise Service Management team servicemanagement@missouri.edu for any additional assistance you may need with TDX.

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