Question
How do I resolve a ticket.
Answer
Resolving a Ticket
- When viewing a ticket, you will see several tabs at the top. On the General tab is an Actions Menu. Select “Update”
- Change the Status to “Resolved” and enter a resolution note in the comments field. Resolved tickets will be moved automatically to Closed status by TDX after 10 days.
- Optional: Use the Private checkbox to toggle if the resolution note is only visible to technicians (DoIT Ticketing Users) or visible to the customer/requestor.
- Add the Requestor to the Notify list so they receive your resolution note and ticket resolution email.
- Click Save at the top of the page.
For Additional Assistance
Please contact the Division of IT Enterprise Service Management team servicemanagement@missouri.edu for any additional assistance you may need with TDX.