How to Flag or Unflag a TDX Ticket

Question

Can I follow or favorite a TeamDynamix (TDX) ticket as a technician?

 

Answer

  • Use TDWorkManagement to open the ticket you would like to flag / Unflag.
  • Use the TDWorkManagement search features or one of your dashboards to find and open the ticket you would like to flag / Unflag.
  • From the General tab click the Actions button and select either Flag or Unflag from the drop-down list.Image of the Flag option circled.
  • Exit the ticket.
  • You can use the TDX delivered Tickets/General "My Flagged Tickets" widget in your dashboards for visibility into the tickets you have flagged.Image of the My Flagged Tickets widget.
    Image of the My Flagged Tickets report on the dashboard.

 

For Additional Assistance

Please contact the Division of IT Enterprise Service Management team servicemanagement@missouri.edu for any additional assistance you may need with TeamDynamix (TDX).

Print Article