 Phone

Instructions for accessing a former employee's voicemail.

Instructions for how to access voicemail from your MU Telephone.

Step-by-step guide on adding the Cisco Call app to your Teams.

Instructions for changing a VoIP telephone voicemail greeting.

Cisco 7811 (Lobby Phone) Quick Reference Guide

Cisco 8831 (Standard Conference Phone) Quick Reference Guide

Quick Reference Guide for Cisco 8851 (Standard Desk Phone).

Troubleshooting instructions for Cisco 8851 (standard desk phone).

Quick Reference Guide for Cisco VoIP self care portal.

This article covers how to register your device, add locations, and manage saved locations within the RedSky MyE911 application.

Instructions for users setting up Jabber

Instructions for setting up Voicemail including the PIN.

Information on long distance pricing.

Instructions for how to manage call forwarding for a Cisco VoIP phone.

Instructions for how to modify an assigned phone number.

Instructions for how to move a VoIP phone.

Instructions for how to request a new phone service.

Instructions for requesting telephone services.

Instructions for setting up voicemail on Cisco VoIP phone.

Instructions for transferring ownership of a voicemail mailbox.

Unified Communications Training Materials

Instructions for Webex Calling – Call Handling in MS Teams

This article explains the Agent Statistics Widget available in the Webex Contact Center Agent Desktop, including the metrics available in Summary, Historical, and Real-Time reports, as well as Team, Queue and Outdial statistics.

Webex Contact Center Analyzer is an analytics and reporting tool that provides real-time and historical data to help supervisors, managers, and administrators evaluate and optimize contact center performance.

This article covers how to place outbound calls, answer incoming calls, use the active call toolbar, complete wrapup, and sign out in the Webex Contact Center Agent Desktop.

This article describes how administrators and authorized supervisors manage Webex Contact Center settings through Webex Control Hub, including audio prompts, broadcast messaging, agent skills, holiday lists, schedule overrides, and emergency/meeting closures.

This article explains how to log in to the Webex Contact Center (WxCC) Agent Desktop and navigate its key features.

This article describes how supervisors access and use the Webex Contact Center Supervisor Desktop, including monitoring agent activity, managing agent states, reviewing call recordings, and using silent monitoring.

Instructions for Webex Contacts, Speed-Dial, Voicemail in MS Teams

Instructions for Webex Navigation & Settings in MS Teams

Instructions for Webex User Hub