Cisco Webex Calling allows you to create contacts, speed-dial, and manage voicemail. This user guide focuses on contacts, speed-dial settings, and voicemail management.
Contacts
You can manage contacts in Cisco Webex for MS Teams by using speed dial for custom contacts or using your synchronized Outlook Active Directory contacts.
Outlook Directory Contacts will populate as you use the search option in the dial pad, under the Directory Contacts group. Custom Contact added to Outlook will populate under the Outlook Contacts group.
To add a contact to Outlook
1. Choose the contacts icon
2. Choose New Contact
3. Add Contact Information
4. Click Save
Speed Dials
Add up to 20 contacts inside or outside of your Outlook as speed dials. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily.
1. Click Cisco Call
2. Choose the Speed dial tab
3. Click the + to add a speed dial
- For directory contact – Type the name of the contact and select from the drop down.
- For custom contact – Click Create new speed dial and enter the name and phone number.
4. Click Add
You can edit, re-arrange and delete speed dial contacts.
Voicemail Set Up
Customize your voicemail greeting and settings by accessing your Voicemail setup portal from Webex Calling in MS Teams.
1. Click Cisco Call
2. Choose the Voicemail tab
3. Click on the phone icon in the right corner
4. A call window will open
5. Follow the Prompts to record name, greeting, etc.
Voicemail Management
You can view voice messages and transcriptions from your application. New messages are indicated with a blue badge next to unread messages.
Voicemail and transcription are available only for your primary line.
1. Click Cisco Call
2. Choose Voicemail
3. Hover over a message and click play to listen
4. To return the call, click the phone icon
5. To delete the message, click the delete button
If you have voicemails sent to your email, deleting them from the email will NOT delete them from the application.