Overview
RedSky E911 Services allows emergency responders to better pinpoint your location in the event of an emergency. This article covers how to register your device, add locations, and manage saved locations within the RedSky MyE911 application.
Detailed Information
RedSky Registration
When you first launch the RedSky application after installation, you will be prompted to register your device.
1. Launch the RedSky application on your device.
2. The Device Registration dialog will appear.
3. Enter your email address in the Email field.
4. Click Send. A verification code will be sent to your email address.
5. Check your email for the verification code, and enter it in the Enter verification code field.
6. Click Verify.
7. After successful verification, the MyE911 portal will open in your browser. A banner will appear indicating that your current location is unknown. Use the Let's find you... search field to enter your address.
8. Once your address appears in the results, click on it to select it.
9. Click Add Location and Set as Current.
Adding Locations
After initial registration, you can add additional locations (e.g., home office, secondary workspace) to your account.
1. In the MyE911 portal, click the search field and enter your address.
2. Select your address from the search results.
3. In the Add Location dialog, enter a Location Name (examples: Home, Cubicle, XYZ Cafe).
4. Confirm or edit the Address field,
5. Optionally, add Location Information for additional detail (examples: Apt. 657, 1st Floor, Unit 1500).
6. Click Add and Set as Current Location.
7. A Success! confirmation dialog will appear. Click Close. You will see a banner stating that your location has successfully been updated.
Manage Locations
The Manage Locations tab will display a list of locations you have added. From this page, you can set, edit, or delete configured locations. Follow these steps:
1. In the MyE911 portal, click the Manage Locations tab in the left navigation. Your saved locations will be listed with their address and location type.
2. Use the action buttons on each row to:
- Set as Current Location: Makes this your active 911 location.
- Edit: Modify the location name or address.
- Delete (trash can icon): Remove the location from your account.
Note: Always make sure your current location is set to your actual physical location so that emergency responders can reach you accurately if you call 911.
For Additional Assistance
Please call the IT Help Desk at 573-882-5000, email at techsupport@missouri.edu, or you can start a chat with an agent by selecting the speech bubble icon in the lower-right corner of the screen on this site. You may also use the Division of IT Client Portal to view a comprehensive list of DoIT resources and contact methods.