Cisco Webex Calling integration with MS Teams allows you to access calls and voicemail from your MS Teams application This user guide focuses on basic navigation, settings, and voicemail.
Log into Webex (first time only)
To start using the Cisco Call, you need to sign in to your Webex account first as a one-time activity. If the Webex App isn’t visible on your desktop, your admin has likely hidden it to enhance the experience. In this case, you need to search for the Webex App initially to open it.
1. Open the Webex App, sign in to your Webex account, and then close the app.
2. Once signed in, you're ready to start using the Cisco Call integration in Microsoft Teams.
MS Teams – Cisco Call
You can now open your MS Teams and access Cisco Call.
1. Click Cisco Call, and then click Continue if you’re using the same Microsoft Teams account for Webex.
- If you're using a different account for Webex, then click Use a different account and sign in with your Webex email address and password.
2. After signing in, you can find all the calling features under Cisco Call option.
Navigation
To access Cisco calling inside of Teams, utilize the Cisco Call icon on the left side pane.
Call Settings
Access and update your call settings directly from MS teams.
1. Click Cisco Call
2. Click Call Settings
- The Webex settings window will open.
3. Choose the Calling option and General
Call Forward
If you are going to be away, you can forward your calls to another number or to voicemail.
1. Under Call Settings
2. Choose Call Forward
3. Click the + to add a number or choose the voicemail option
Settings - Notifications
You can mute notifications for incoming Cisco calls when you are in a Microsoft Teams meeting or call. You can also set up to decline the calls automatically. Any unattended calls are listed as missed calls under Recent Calls.
1. Click Cisco Call
2. Click Call Settings
3. Choose Notifications – Calls
4. Under Direct calls, choose only mute notifications when in a meeting or on a call.
- If you want to decline the call, select Automatically decline incoming calls.
5. Click Save.
To change ringtones:
1. Select the applicable phone line
2. Use the drop down to view ringtone options
To mute notifications when you’re in either a Microsoft Teams call or meeting, or a Cisco call or meeting, your administrator must enable the Optimize Webex App for Microsoft Teams experience option in the Control Hub.
To set a quiet hours schedule to regularly mute notifications.
1. Select Notification
2. Adjust Quiet Hours to On
3. Create Schedule for Quiet Hours
4. Click Save
RedSky E911 Address
RedSky E911 allows emergency responders to better pinpoint your personal location in the event of a personal emergency. You will be prompted to update your location when you first set up E911 service, and every time you change locations after that. An alert appears next to the More Options tab in the right corner, when your address needs to be updated.
1. Click Cisco Call.
2. Click More Options in the top right corner.
3. Click on E911.
4. Enter your current physical location.
5. Click Save.
