TidyUP "authentication problem" or "Uncaught Exception" error

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The TidyUP "authentication problem" or "Uncaught Exception" error occurs when the user's browser blocks 3rd-party cookies (See Fig. 1). Follow the instructions in this Cidilabs knowledge base article to unblock 3rd-party cookies in Edge, Safari, Chrome, and Firefox.
authentication problem and uncaught exception error

Figure 1: Authentication problem and uncaught exception error

 

 

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TidyUP
TidyUP integrates with Canvas to allow identification and cleanup of unpublished pages, outdated content, and empty folders, helping you make the best use of the space available in your course.