TidyUP "authentication problem" or "Uncaught Exception" error

Summary

Explanation of TidyUP "Uncaught Exception" error with link to knowledge base article on how to fix the problem

Body

The TidyUP "authentication problem" or "Uncaught Exception" error occurs when the user's browser blocks 3rd-party cookies (See Fig. 1). Follow the instructions in this Cidilabs knowledge base article to unblock 3rd-party cookies in Edge, Safari, Chrome, and Firefox.
authentication problem and uncaught exception error

Figure 1: Authentication problem and uncaught exception error

 

 

Details

Details

Article ID: 2058
Created
Wed 1/14/26 1:45 PM
Modified
Thu 1/15/26 12:18 PM

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TidyUP
TidyUP integrates with Canvas to allow identification and cleanup of unpublished pages, outdated content, and empty folders, helping you make the best use of the space available in your course.