VoiceThread troubleshooting tips for Students

Troubleshooting tips

If you are having trouble with VoiceThread, try each of the solutions below.

PC

• Ensure you are using Chrome or Firefox, as they are VoiceThread's only supported browsers. Safari and Edge are not fully supported. Learn more about supported browsers.
• Learn how to clear out your browser cache.
• Learn how to clear out your cookies.
• Restart your computer. A previously used program may be using your microphone if you are having trouble recording audio. If all else fails, you can record your audio comment with another program on your computer or phone and upload it. Learn how to comment on a VoiceThread.

Phone and app

• If you are using the VoiceThread app on an iPhone and your sound is not working, please make sure the phone is not on silent/vibrate. Learn how to ensure your iPad is not on silent.
• If VoiceThread is not allowing you to log in when using an iPhone in your web browser, i.e., Safari, check that "Prevent cross-site tracking" is OFF.

Canvas Assignment

• Contact your instructor if the VoiceThread provides an error stating it is being edited.
• If the assignment submission button is not highlighted, check that you have met the minimum requirements, such as the number of comments and slides.

VoiceThread campus and vendor resources