Issue
Student is unable to take an exam using LockDown Browser (LDB). When opening the exam through LDB they receive the following error, "This program can only be launched by a link in another browser," and/or are prompted to repeatedly download LDB (See Fig. 1).
Figure 1: LockDown Browser error
Cause
Student has an old version of LDB. Note: This can happen if a student searches for and downloads LDB rather than using the UM System-licensed version.
Solution
Student should uninstall the old version, reboot their computer, then goes back to the exam in Canvas and follow the prompts to download and install LDB.