 Technicians

Instructions for how to create a Knowledge Article.

Learn how you can quickly view the status of your requests(s).

You can comment on or update your ticket requests(s) in the MUHC HR Client Portal or by responding to requests via notification emails.

This guide equips technicians with the necessary steps to efficiently manage and resolve support tickets in TDX. It covers logging into the technician dashboard, filtering and prioritizing requests, and utilizing canned responses for faster communication. Technicians will also learn best practices for documentation, troubleshooting, and escalating tickets while adhering to SLA guidelines to ensure timely and effective issue resolution.