This category provides resources tailored for general users of TDX. It includes step-by-step guides, FAQs, and tips to help users navigate the system, submit tickets, check request statuses, and perform common tasks efficiently.
This article provides step-by-step instructions for submitting a support ticket. Users are guided to select the correct Service Offering and use the “Request Service” or “Submit Service” buttons to initiate a request. The article emphasizes not using the “Add a New Service” option, as it does not generate a ticket and cannot be processed. It also includes tips, common mistakes to avoid, and instructions for seeking additional help or training through Subject Matter Experts.
Learn how you can quickly view the status of your requests(s).
You can comment on or update your ticket requests(s) in the MUHC HR Client Portal or by responding to requests via notification emails.
This guide provides a step-by-step walkthrough for end users on how to navigate the TDX ticketing system. It covers how to submit support requests, track ticket progress, and communicate with technicians. Users will learn how to use the self-service portal, check for updates, provide additional information, and close or reopen tickets as needed. The guide ensures that end users can efficiently request and receive IT support while maximizing the features of TDX for a seamless experience.