Can't find your Zoom recording?

Below is the image for troubleshooting where a zoom recording might be hiding. The PDF is attached below in case you find this difficult to read.

Flowchart Transcription:

Did you record the meeting to the cloud or on this computer?

• Cloud

  • Did you get an email from Zoom with the subject line "Cloud Recording - name of meeting is now available"?

    • Yes → Did you also get an email from Panopto with the subject line "[Panopto] Ready to view: name of meeting"?

      • Yes → Check Panopto for your recording. It is likely deleted from Zoom but stored in Panopto.

        • umsystem.hosted.panopto.com

      • No → Check your Zoom trash folder, or check Panopto.

        • umsystem.hosted.panopto.com

    • No → Check Spam folder. It may still be processing. How long ago was the meeting?

      • It can take 24-48 hours for recordings to process.

• Computer

  • Did you see a "converting meeting recording" message after you ended the meeting?

    • The recording should be stored in your Documents, under the Zoom folder. Each recording will generate its own folder containing all of the saved meeting content.

    • If not found, do a web search for "Zoom Finding and viewing local recordings" to see a detailed help article on finding and viewing local recordings.

If no positive result, route to Missouri Online team for further investigation.

In the ticket, please include the following:

• User’s name, SSO ID, and primary email address

• Zoom Meeting ID

• Date and Time of Meeting/Recording

• Location of Zoom meeting was hosted (i.e., personal computer, office, classroom, or conference room)

Zoom campus and vendor resources