First steps
To determine if you have a true Canvas access problem, try signing into Canvas in an incognito window (Chrome), private window (FF), or inPrivate window (Edge). Continuing in an incognito window is not ideal, though, especially when external tools are involved. If your signin is successful, you may benefit from trying the tips in Troubleshooting Canvas issues and/or trying the steps below.
Chrome
Signing into multiple accounts at once is possible, which could, in theory, cause Canvas to pick up the wrong account and direct someone to the suspension page.
- Best practice for Canvas:
- use separate Chrome profiles instead of logging into multiple accounts on a single profile OR
- use one browser for your work related to UM System and an entirely different browser for other activities.
Note: if you have more than one UM System account, setting up separate profiles for each account or using separate browsers for each account is strongly recommended.
Firefox
Multi-account containers (a downloadable Firefox extension) is intended to create account containers color-coded by tabs. The main purpose of multi-account containers is to separate cookies by container. “A site that recognises you by fingerprint, by a first-party login token stored elsewhere, or by an embedded third-party iframe can still correlate the two sessions.” (Firefox Multi-Account Containers: what the extension separates, and what it does not)
- Best practice for Canvas: separate Firefox profiles (i.e., do not download Multi-Account Containers). While containers do not share cookies, they do share logins, extensions, and history.
Edge
Go to Settings->Profiles->Profile Preferences and check the following:
- Best Practice for Canvas:
- Ensure any settings involving account switching or profile switching are turned off, such as “Automatically sign in to sites with your current school or work account” and “allow single sign-on for work or school accounts using this profile.” If these settings are enabled, Edge may try to log you into Canvas automatically with your work account, which can result in the suspension page.
- Other settings to turn off/adjust may include:
- Automatic sign in on Microsoft Edge
- Default profile for external links - review setting to ensure that the default profile for Canvas is the correct one
- Account based profile switching
- Curate sites based profile switching
Chrome/Firefox/Edge
Chrome/Firefox/Edge syncing across devices may cause Canvas login issues.
- Best practice for Canvas: turn off device syncing in Chrome/Firefox/Edge
Canvas campus and vendor resources