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This guide provides a step-by-step walkthrough for end users on how to navigate the TDX ticketing system. It covers how to submit support requests, track ticket progress, and communicate with technicians. Users will learn how to use the self-service portal, check for updates, provide additional information, and close or reopen tickets as needed. The guide ensures that end users can efficiently request and receive IT support while maximizing the features of TDX for a seamless experience.