Connect an Android Device to TigerWiFi

How do I connect an Android Device to TigerWiFi?

Does the device support TigerWiFi?

If your device is listed on the “Not Supported” list for TigerWiFi you cannot continue with the steps below.

Connecting to Tiger Wifi

1. Go to Apps / Settings.

2. Choose Wi-Fi.

3. Switch Wi-Fi to ON.

4. Choose TigerWiFi from the list.

5. For EAP choose PEAP.

6. For Phase 2 authentication choose MSCHAPV2.

7. For CA certificate choose (in order of preference):

• Trust on First Use (also known as T.O.F.U.)
• Do not validate
• (unspecified)

8. Anonymous Identity should be blank.

9. For Identity, enter the Pawprint of the university account

• Not the full username that ends @umsystem.edu or @missouri.edu or @health.missouri.edu.

10. For Password, enter the password of the university account.

11. Use of M.A.C. randomization will cause disconnection from TigerWiFi after 60 seconds, so a different setting needs selected.

• For Samsung devices:

1. Select View more.
2. For MAC address type select Phone MAC.

• On other devices:

1. Select Advanced.
2. For Privacy select Use Device MAC.

12. Click Connect.

13. If you chose Trust on First Use for CA certificate

• You might see a security certificate dialog. ( example )
• Click Trust.

What to do if it will not connect

1. For Identity try the DOMAIN\USERNAME format

• For USERNAME enter the short username of the university account.
• For most campus people DOMAIN will be UM-AD
• For most hospital people DOMAIN will be UMHS-USERS
• For example, UM-AD\abc123

2. If TigerWifi was saved to the Wi-Fi list and the device still cannot connect to the internet:

1. Go to Apps / Settings.
2. Choose Wi-Fi.
3. In the list, beside TigerWifi click the gear.
4. Choose Forget.
5. From a different device verify your password works when you manually type it to access https://accounts.umsystem.edu
6. Wait 15 minutes, then complete the above steps in Connecting to TigerWiFi.

Please call the IT Help Desk at 573-882-5000, email at techsupport@missouri.edu, or you may select Live Chat! (Contact Us section) on the Division of IT Client Portal.