Setting up Voicemail on Cisco VoIP Phone

Question

How do I setup voicemail on Cisco VoIP phone?

Answer

Create a Voicemail PIN

  1. Go to https://tccucpub.missouri.edu/ciscopca/home.do.
  • If the HTTP error 403 appears (when using Firefox) follow these two steps:
  1. Put the cursor in the address bar as though typing (or press Alt+D in Firefox for Windows or click on the address).
  2. Press Enter on the keyboard to reload the page. (Pressing F5 or clicking reload do not work).

Note: You must establish a VPN connection if you are not on campus.

  1. Log in to Cisco Personal Communications Assistant.
    1. For Username type the university username.
    2. For Password type the password.
    3. Click Login.
      Note: If this voicemail is attached to a resource account, the resource account and password is needed to set the voicemail PIN. If you do not know if it is a resource account, contact the IT Help Desk at 573-882-5000. Note that the account sponsor will need to setup mailbox permissions for access to the voicemails via email by other users.
  2. Click Messaging Assistant.
  3. At the top of the window click Passwords / Change PIN.
  4. For New PIN type the new PIN.
  5. For Confirm New PIN type the new PIN.
  6. Click Save.
  7. Click Log Out at the top-right of the page.

PIN requirements

  • Must be at least eight digits long
  • Cannot:
    • Match the numeric representation of the first or last name of the user.
    • Contain the primary extension or alternate extensions of the user.
    • Contain the reverse of the primary extension or alternate extensions of the user.
    • Contain groups of repeated digits, such as "408408" or "123123".
    • Contain only two different digits, such as "121212".
    • Be used more than two times consecutively (for example, "28883").
    • Be an ascending or descending group of digits (for example, "012345" or "987654").

Set Up Voicemail

  1. If calling from your Cisco IP Phone, press the Voicemail button and skip to step 5.
  2. If calling from a different phone, dial 573-884-3111.
  3. When the system answers, press the star (*) key.
  4. Enter your 10-digit university phone number, followed by the pound (#) key.
  5. Enter the PIN you established above, followed by the pound (#) key.
  6. Respond to the instructions as prompted.

Note: The system will tell you when the set up process is complete. If you hang up before you have completed the set up process, the first-time enrollment will play again the next time you sign in.

For Additional Assistance

Please submit a ticket or call the Help Desk at (573) 882-5000.

Print Article