How to add a Photo to Get App Mobile ID

Question

How do I add a photo to my GET Mobile ID?

Answer

1. Go to Settings.

Screenshot of GET Mobile app. 'Settings' cog icon near the lower portion of the screen is highlighted.

 

2. Choose Update Photo.

Screenshot of GET Mobile app Settings view. an option to 'Update Photo' is highlighted.

 

3.Choose upload for Front and Back of Government ID.

Screenshot of GET Mobile app 'Photo Upload' screen. Two spaces are featured, one to upload the front of ID and another to upload the back of ID.

 

4. Allow GET app access to your camera.

Screenshot of GET Mobile app 'Photo Upload' screen, user is being prompted 'GET Mobile Would Like to Access the Camera', with the options 'Don't Allow' and 'Allow'.

 

5. Take or upload the Photos, then Crop as needed.

Screenshot of GET Mobile app 'Crop Photo' view. A sample ID photo is taken, and the adjustable crop window is featured.

Screenshot of GET Mobile ap 'Crop Photo' view, an arrow points to 'Crop' button in the lower-right corner.

 

6. Once ID is added Upload your photo.

Screenshot of GET Mobile app 'Photo Upload' view, the sample user's current photo is displayed, and there is an option to 'Upload' a new photo.

 

7. Once photo is uploaded, Submit for review.

Screenshot of GET Mobile app 'Photo Upload' view. The user has uploaded their new photo, and the 'Submit Photos for Review' button is highlighted.

 

8. If rejected, review the photo guidelines and resubmit another photo.

Screenshot of GET Mobile app 'Photo Upload' screen, the user's sample photo has been rejected an a rejection message is provided to give the reason of rejection. The buttons to 'Reupload' or 'Delete' are highlighted.

ID Photo Guidelines

  • Your photo must be a recent color photo.
  • Your photo must be clear and good-quality.
  • Your entire head and shoulders must be visible.
  • You must be facing forward, centered, full face view with a neutral facial expression or a natural smile.
  • The photo must have a solid, light colored background (NO patterns, textures, or scenic backgrounds).
  • No other people or objects may be in the photo.No gestures or inappropriate facial expressions. Hats, sunglasses, face masks,or headphones/earbuds are not permitted (religious head coverings are an exception).

 

For Additional Assistance

Please call the IT Help Desk at 573-882-5000, email at techsupport@missouri.edu, or you can start a chat with an agent by selecting the speech bubble icon in the lower-right corner of the screen on this site. You may also use the Division of IT Client Portal to view a comprehensive list of DoIT resources and contact methods.

 

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