Kiosk and Waiting Room Guide

A Kiosk is a digital check-in station for students. It allows students to indicate they have arrived and are waiting to meet with someone in your office. Students submit their information, identify their reason for visiting, and are placed in your Waiting Room queue.

The Waiting Room is the digital queue that advisors and staff use to track and manage walk-in traffic and appointments in real-time. The Waiting Room shows who has checked in, what they need, how long they’ve been waiting, and lets you manage each student visit.

Staff View – Managing the Waiting Room

Log into Waiting Room:

  • Within MU Connect, click the Menu icon on the left side of the page and click Waiting Room 

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  • From here, you can see any walk ins and scheduled appointments.
  1. You can filter or select/view multiple services.
  2. Select the appropriate tab to see any Walk Ins or scheduled Appointments.
  3. In the Queue, you'll see any students who have checked into the kiosk.
  4. In the In Progress section, you can see any meetings that are in progress - with yourself or anyone who has access to the service.
  5. At the bottom of the page, you can click any of the quick access buttons to: 
    • Office Hours - Add a new set of Office Hours.  See the Creating, Editing, and Deleting Office Hours article for guidelines
    • Appointment - Schedule a new appointment.
    • Walk-In - Add a walk in - allows the student to skip the kiosk and allows you to sign the student in and record the meeting.
    • Group Session - Add a Group Session so that students can sign up in a group.
    • Reserve Time - Allows you to mark specific time on your calendar as unavailable for appointments.
    • Scheduling Wizard - Allows you to schedule multiple office hours blocks for multiple days in a single week. This is useful for setting up your calendar for advising rush periods and other times when you book several blocks of time for seeing students.
  6. To check a student in and move them from the Queue, click the menu icon on the right

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  1. Click Start Meeting to indicate that you are now meeting with the student.  Click Student Left if the student left prior to meeting with an individual.

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  • See the NOTES article for more information on recording the meeting.

 

 

Using the Kiosk

Staff should log in to the Waiting Room to launch:

  1. Go to: https://mizzou.starfishsolutions.com/starfish-ops/kiosk/index.html

    • Recommended Browsers: Google Chrome or Firefox

    • Bookmark the page for quick access

  2. Select the waiting room and enter your password (Each office has a unique Kiosk log in. This is not the same as your personal MU Connect account.)

  3. Click Submit

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Student Instructions: 

  1. Enter ID Number
    Students will type in their student ID to begin check-in.

  2. Select a Service
    The student chooses which office or type of support they are visiting.

  3. Choose a Reason
    Students will select the reason they are visiting (e.g., Academic Advising, Financial Aid Help, etc.). The available reasons are associated with the appointment type tied to the Kiosk.

  4. Wait Time Display
    The estimated wait time appears in the top right corner of the screen. This is calculated by how many students are ahead of the student in the queue.

  5. Answer Any Additional Questions
    Depending on the service, students may need to answer follow-up prompts.

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Need Help?

Email: muconnectsupport@missouri.edu

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