This service allows users to report issues or inconsistencies in learning-related data and request corrections or cleanups. This includes duplicate records, incorrect assignments, outdated certifications, missing completions, or data mismatches between systems. The Learning Services team will investigate and resolve issues to maintain accurate records across systems such as SBX, HealthStream, and HR HUB.
ALL Employees
- Report data errors (e.g., duplicate entries, incorrect course completions)
- Request data cleanup for inactive users or outdated records
- Cross-system data validation between HealthStream, SBX, and internal databases
- Root cause analysis for recurring data issues
Submit a request through the service catalog including the user(s) affected, the issue description, impacted system(s), and desired correction. Screenshots or report examples are encouraged for faster resolution.