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MERIT FAQs are intended for leaders to quickly troubleshoot common questions while evaluating MERIT. For questions not answered here, please submit an AskHR ticket for further assistance.

Equipping MUHC leaders with a customizable framework to clearly communicate what “expected” versus “excellent” performance looks like across the five MERIT categories. Using a 15–30 minute, post-it note–based exercise, leaders engage staff in defining and understanding these behaviors, fostering alignment and shared ownership. The tool promotes department-specific messaging, drives engagement, and generates valuable process insights.