How to Renew a Knowledge Article

How Do I Renew a Knowledge Article?

 

To renew a KA:

 Go to the KA and click on the 'Edit Article' button on the right hand panel.

Uploaded Image (Thumbnail)

 

Next click on settings.

Uploaded Image (Thumbnail)

Scroll down to 'Next Review Date' and using the calendar picker chose a date year from the current date.

Uploaded Image (Thumbnail)

Your KA has now been renewed!


 

 

Was this helpful?
0 reviews