Overview
This guide outlines the correct process for submitting a support ticket in TDX to ensure your request is routed appropriately and handled in a timely manner.
⚠️ Do NOT click “Add a New Service”. This option is for catalog management and does not generate a support ticket. Submissions made this way will not be processed.
Step-by-Step Instructions
- Go to the TDX Portal
- Browse to the Correct Service Catalog and Service Offering
- From the homepage, click on “Services Catalog” or use the Search Bar to find the service related to your issue.
- Locate the specific Service Offering that matches your need (e.g., “Account Access Issue”, “Assignment Removal”, etc.).
- Click “Request Service” or “Submit Service”
- Once you’ve selected the appropriate service, click on “Request Service” or “Submit Service” (wording may vary based on the service).
- This will take you to a form specifically tied to that service.
- Complete the Ticket Form
- Fill out all required fields with detailed information.
- Attach any relevant files (e.g., screenshots or documents).
- Click Submit.
- Confirmation
- You’ll receive an email confirmation with your ticket number once submitted. You can view and track your tickets under “My Tickets” in the portal.