How to Create and move a Canvas Assistance request to Missouri Online

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Question

How do I create and move a DoIT Canvas Assistance request to the Missouri Online TDX ticketing application.

 

Answer

  • Open TDNext ( https://tdx.umsystem.edu/TDNext/ )
  • Use the Blue Waffle to open the DoIT Ticketing application
  • Select the "+ New" menu option listed in the DoIT Ticketing sub-menu.
  • Select "New Service Request" from the drop-down list.
  • Type "Canvas" into the Form field and then select the "Canvas Assistance - Form" from the list
  • Complete the required fields, to include:
    • Status
    • Source
    • Requestor
    • Description of Request
    • Impact
    • Urgency
    • Set yourself as the responsible person in the Responsible field.
  • Click the "Save" button at the top of the form to save the request.
  • Select "View the service request you just created" from the Service Request Created Successfully window.
  • Make sure you are on the "General" tab, then Select the "Actions" button.
  • Select the "Move To Application" option from the Actions drop down list.
  • A new "Select Destination Application/Form" window will appear. Find "MO Online Ticketing" in the list and Select "AT Service Request" from the list.
  • Fill in the following field values:
    • Enter a comment about the ticket being moved into the Comments field.
    • The Form field should default to "AT Service Request", keep it as this value.
    • Service field, select the search icon to the right of the field. Enter "Canvas" into the search field and select the "Search" button. Look at the name column in the search results and select the "Canvas" service.
    • AT Action field, Select the appropriate field from the drop down list.
    • Responsible field, The "MO Online AT General" group should default into the Responsible field. If it does not use the magnifying glass to search and select "MO Online AT General" from the search result list.
    • Select the "Notify Responsible" check box.
    • Status field, Select "New" from the drop down list.
    • Select the "Move" button at the top of the window to move your ticket to the MO Online Ticketing application.
    • Select "OK" from the tdx.umsystem.edu says pop up.
    • You have successfully created and moved the Canvas Assistance Ticket. The ticket tab can now be closed.
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