How to Create and move a Canvas Assistance request to Missouri Online

Summary

This article will walk you through the process to create and move a DoIT Canvas Assistance request to Missouri Online.

Body

Question

How do I create and move a DoIT Canvas Assistance request to the Missouri Online TDX ticketing application.

 

Answer

  • Open TDWorkManagement.
  • Click the View Applications button. Image of the View Applications button.
  • Select DoIT Ticketing.
    Image of the DoIT Ticketing tile.
  • Select the New drop-down menu button and then select New Service Request from the options. Image of the New button and New Service Request option circled.
  • Type "Canvas" into the Form field and then select the Canvas Assistance - Form from the list.
    Image of the Form field with Canvas Assistance form circled.
  • Click the Reset button next to the Form field.Image of the Reset button circled.
  • Complete the required fields, to include:Image of the fields.
    • Status
    • Source
    • Requestor
    • Description of Request
    • Impact
    • Urgency
    • Set yourself as the responsible person in the Responsible field.
  • Click the Save button at the top of the form to save the request.Image of the Save button.
  • Click the View the service request you just created link from the Service Request Created Successfully window.
    Image of the View the Service Request you just created link circled.
  • Make sure you are on the General tab, select the Actions button, and select the Move To Application option.
    Image of the Actions button and Move to Application option circled.
  • A new Select Destination Application/Form window will appear. Find Academic Technology Ticketing in the list and Select AT Service Request from the list.Image of the Select Destination Application form.
  • Fill in the following field values:
    • Enter a comment about the ticket being moved into the Comments field.Image of the Comment field.
    • The Form field should default to AT Service Request, keep it as this value.Image of the Form field.
    • From the Service field, click the Magnifying Glass button to open a search window. Search "Canvas" and select the Canvas Service option.Image of the Service field with the Magnifying glass button circled. Image of the Service field with Canvas selected.
    • AT Action field, Select the appropriate field from the drop down list.Image of the AT Action field.
    • From the Responsible field, Academic Technology General (Group) should default into the Responsible field. If it does not use the Magnifying Glass button to open a search window to search and select "Academic Technology General (Group)" from the search result list.Image of the Responsible field.
    • Select the Notify Responsible check box.Image of the Notify Responsible check box checked.
    • Status field, Select New from the drop down list.Image of the Status field set to New.
    • Select the Move button at the top of the window to move your ticket to the Academic Technology Ticketing application.Image of the Move button circled.
    • Select OK from the tdx.umsystem.edu says pop up.Image of the pop-up message window.
    • You have successfully created and moved the Canvas Assistance Ticket. The ticket tab can now be closed.
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Details

Details

Article ID: 885
Created
Tue 10/22/24 5:51 PM
Modified
Sat 7/19/25 8:11 AM