Modify an Assigned Phone Number

How do I modify an assigned phone number?

Update an Assigned Number with Telecom

Follow these steps to submit a Service Request through Cherwell, using Firefox or Chrome:

1. Go to doitservices.missouri.edu.
2. Click the Log In to the DoIT Service Portal button.
3. Log in with your university credentials.
4. Click on the blue Request Services tile.
5. Click on Networking & Telecom.
6. Click on University Phone Service.
7. Click on Modify Phone Options.
8. Complete the form, then scroll up and click the Submit button.

Caution: For security reasons, voice mail accounts assigned to individual persons will be deleted upon transfer of phone number ownership. If you need to access unread voicemails in the mailbox, due to a personnel change, your department will need to request access before the transfer of ownership to a new person.

• Obtain the voicemail PIN from the prior owner and process the voicemails.
• If you cannot obtain the PIN, submit an electronic records request to gain access: https://www.umsystem.edu/ums/is/infosec/account-access

Please submit a ticket or call the Help Desk at (573) 882-5000.