Adobe Acrobat Sign Frequently Asked Questions

Adobe Acrobat Sign Frequently Asked Questions.

Frequently Asked Questions

1. Can I get a feel of what it will be like to use Adobe Acrobat Sign?
   Here is an Adobe Acrobat Sign getting started page: helpx.adobe.com/sign/how-to/get-started-with-adobe-sign.html
2. What is the cost per Adobe Acrobat Sign transaction?
   The cost was $3/transaction in 2023.  A transaction consists of one or more documents sent to the same group of signers to collect their e-signatures.
3. If I only sign documents, will I need to sign up for an Adobe Acrobat Sign account?
   NO.  The signer generally does not need an Adobe Acrobat Sign account.  The rare exception occurs when the sender requires an additional layer of user authentication.
4. Is Adobe Acrobat Sign approved for MU Healthcare Workforce Members (includes, SOM, SON, SOHS, and other clinics associated with MUHC)?
   YES.  Individuals that may be sending Protected Health Information (PHI) will need to select that option when signing up for the service.  There are some additional requirements for MU Healthcare Workforce Member PHI senders.
5. Is Adobe Acrobat Sign HIPAA compliant?
   YES.  The UM System Enterprise offering of Adobe Acrobat Sign has been declared HIPAA compliant by the Chief Information Security Officers of each campus and by Adobe.
6. Is Adobe Acrobat Sign 21 CFR Part 11 FDA Compliant?
   UM System research committees are currently reviewing Adobe Acrobat Sign, RedCap and other software options that have the potential to be 21 CFR Part 11 compliant. Once a final decision is made, we will update this information.
7. If I have an Adobe Creative Cloud License, can I automatically use Adobe Acrobat Sign?
   NO.  Adobe Acrobat Sign is a separate license. You will need to fill out the Adobe Acrobat Sign Assistance request form to request an Adobe Acrobat Sign account.
8. Do I need Adobe Acrobat Creative Cloud license to send documents using Adobe Acrobat Sign?
   NO.  You only need an Adobe Acrobat Sign account, which allows you to complete your e-signature work with the Adobe Acrobat Sign website.
9. What Data Classification Level (DCL) is Adobe Acrobat Sign?
   Adobe Acrobat Sign meets Data Classification 3 requirements found here: www.umsystem.edu/ums/is/infosec/classification-definitions.  Please contact your campus Information Security Office to discuss any Adobe Acrobat Sign use case that falls under DCL4.
10. Someone sent me a document from DocuSign (or other e-signature service).  Can I sign it?
    YES.  Even though Adobe Acrobat Sign is the official UM System e-signature tool, you can still sign other e-signature service documents.
    1. Verify the signing request
       Follow all normal email security protocols. Carefully read the email and make sure you were expecting an e-signature document from that sender.  If you have concerns about the e-signature request, contact the person you expected to send the request or your campus Information Security Office.
    2. The signing request was verified
       Read the email and follow the directions.  In most cases you will select a link which takes you to a signing page.

Adobe Acrobat Sign Assistance - fill out a request for more information or for an Adobe Acrobat Sign account.

Adobe Acrobat Sign Request Access - fill out a request to create an Adobe Acrobat Sign account.  You will need your department billing code.