Troubleshooting General Microsoft Application issues

Issue

Errors in Microsoft Applications that are not solved by signing out then back in (i.e. Audio issues on Teams, Outlook files not syncing)

Resolution

Repair M365

1. Connect to VPN if off Campus or Not connected to Campus network

Screenshot of Cisco Secure client, demonstrating a 'Connected' status.

2. Open Software Center

Screenshot of the Software Center application.

3. Choose Installation Status

Screenshot of Software Center, 'Installation Status' tab is highlighted

4. Choose M365 Apps for enterprise

Screenshot of Software Center, 'M365 Apps for enterprise' is selected

5. Choose Repair

Screenshot of Software Center, view of M365 Apps for enterprise, 'Repair' button is highlighted

 

If issue persists Uninstall then Reinstall M365

 

Reinstall M365

1. Connect to VPN if off Campus or Not connected to Campus network

Screenshot of Cisco Secure client, demonstrating a 'Connected' status.

2. Open Software Center

Screenshot of the Software Center application.

3. Choose Installation  Status

Screenshot of Software Center, 'Installation Status' tab is highlighted

4. Choose M365 Apps for enterprise

Screenshot of Software Center, 'M365 Apps for enterprise' is selected

5. Choose Uninstall

Screenshot of Software Center, view of M365 Apps for enterprise, 'Uninstall' button is highlighted

6. Once Finished choose Install

 

 

For Additional Assistance

Please call the IT Help Desk at 573-882-5000, email at techsupport@missouri.edu, or you may select Live Chat! (Contact Us section) on the Division of IT Client Portal. 

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