Troubleshooting General Microsoft Application issues

Informs users on how to repair and reinstall Microsoft application in order to fix errors that are not solved by signing out then back in (i.e. Audio issues on Teams, Outlook files not syncing)

Errors in Microsoft Applications on University Computers which are not solved by signing out then back in (i.e. Audio issues on Teams, Outlook files not syncing)

Repair M365

Follow these steps to repair Microsoft 365 on a university computer by using Software Center.

1. Connect to VPN if off Campus or Not connected to Campus network

2. Open Software Center

3. Choose Installation Status

4. Choose M365 Apps for enterprise

5. Choose Repair

If issue persists- Uninstall then Reinstall M365 using the steps below.

Reinstall M365

Follow these steps to reinstall Microsoft 365 on a university computer by using Software Center.

1. Connect to VPN if off Campus or Not connected to Campus network

2. Open Software Center

3. Choose Installation  Status

4. Choose M365 Apps for enterprise

5. Choose Uninstall

6. Once Finished choose Install

Please call the IT Help Desk at 573-882-5000, email at techsupport@missouri.edu, or you can start a chat with an agent by selecting the speech bubble icon in the lower-right corner of the screen on this site. You may also use the Division of IT Client Portal to view a comprehensive list of DoIT resources and contact methods.