Adding a Shared Mailbox/Calendar

Question

How do I add a shared mailbox or calendar?

Answer

Shared resource accounts are not managed or used like other accounts. For example, you do not need to set a password or give out the password to others. Once an owner has granted individual permissions for other users they can add the mailbox, into Outlook. They can access and use the shared mailbox folders based on the permissions granted to them for each individual folder in the mailbox.

Add the Shared Mailbox in Outlook:
1. Click File and select Account Settings.
2. Click Account Settings again.
Outlook Account settings dialog with menu choices including Account Settings as needed for this process
3. Double click on your account name.

Email accounts dialog showing selected Email tab with users accounts to choose from


4. Click More Settings.

Account settings dialog for selected account with More settings button available at lower left.

5. Select the Advanced tab.
6. Click Add.
7. The Add Mailbox dialog box appears, type the mailbox name that you want to add (e.g. techsupportfaxline) and click OK.
8. On the Advanced dialog, select Apply and then OK.
Advanced Settings dialog with Added mailbox dialog with entered mailbox name and OK and Cancel buttons and OK and Cancel buttons and OK and Apply buttons for Advanced Settings.

For Additional Assistance

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