Updating Authorized Signer or MoCode for an Active TDX Ticket

Question

How do I update the Authorized Signer or MoCode on an active ticket?

Answer

1. Confirm what workflow is enabled below requestor info. 

Screenshot of TDX 'Workflow' view, 'MoCode Approval - Basic' is highlighted.

2. Choose Remove Workflow under Actions.

Screenshot of TDX, 'Actions' tab is highlighted, revealing a list of options, an arrow points to the 'Remove Workflow' option.

3. Then update MoCode or Authorized Signer.

4. Choose Reassign Workflow under Actions.

Screenshot of TDX, 'Actions' tab is highlighted, revealing a list of options, an arrow points to the 'Reassign Workflow' option.

  • It will have 3 choices MoCode Approval – Basic, Simplified, or with Security Approval Addition

Screenshot of TDX Workflow selection menu, a drop-down is presented to the user with numerous options. The following options are highlighted; 'MoCode Approval - Basic' , 'MoCode Approval - Simplified', and 'MoCode Approval - with Security Approval Addition'.

5. Once reassigned, the system will restart the Approval workflow and resend any notifications.

 

For Additional Assistance

Please call the IT Help Desk at 573-882-5000, email at techsupport@missouri.edu, or you may select Live Chat! (Contact Us section) on the Division of IT Client Portal. 

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