How to Flag or Unflag a TDX Ticket

Question

Can I follow or favorite a TeamDynamix (TDX) ticket as a technician?

 

Answer

  • Use TDWorkManagement to open the ticket you would like to flag / Unflag.
  • Use the TDWorkManagement search features or one of your dashboards to find and open the ticket you would like to flag / Unflag.
  • From the General tab click the Actions button and select either Flag or Unflag from the drop-down list.TDX Ticket Actions menu with various choice and the Flag choice highlighted.
  • Exit the ticket.
  • You can use the TDX delivered Tickets/General "My Flagged Tickets" widget in your dashboards for visibility into the tickets you have flagged.My Flagged Tickets Widget displaying in a dashboard with a flagged tickts table with the followign columns ID, Title, Modified Date and Status. One row is shown with a value for each column. Ticket ID 37009, Ticket Titl Test Ticket, Modified Date Wed May 21, 2025 at 10:35 AM and the status of New. Controls above the table allow Grouping rows by available columns, Filtering on specific values , Grid Configuration options and a refresh button t oupdate the table data. At the bottom a dropdown allows chossing how many items to display in the grid rows and which of the current rows is displayed.
    Image of My Flagged Tickets widget. Main content is a table with the following columns. ID, Title, Modified, and Status. The values in the single row of the table are ID 37009, Title Test Ticket, Modified Date Wednesday May 21, 2025, 10:35AM and Status New. Along top are controls to implement Group By , Filters, a grid configuration button and a refresh button. Along the bottom are a count of rows displayed, a dropdown list to choose how many rows to display in the grid, and which record is selected out of the total in the grid.

 

For Additional Assistance

Please contact the Division of IT Enterprise Service Management team servicemanagement@missouri.edu for any additional assistance you may need with TeamDynamix (TDX).

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