Creating and Working a TigerTech Ticket with Invoice and Waiver

Question

How do I create a TigerTech Invoice or Waiver ticket?

 

Answer

Creating a new TigerTech ticket

  1. Log into TeamDynamix TDWorkManagement system at https://tdx.umsystem.edu/TDWorkManagement.
  2. Select the DoIT - TT Group Dashboard option from the desktop menu in the upper right corner.DoIT Dashboard selector with the DoIT TT Group Dashboard selected.
  3. Use the + New Drop Off for TigerTech Repair or + New Data Transfer for TigerTech buttons to create a new ticket.Two dashboard buttons. + New Drop Off TigerTech Repair and + New Data Transfer TigerTech.
  4. Fill out the required fields.TigerTech - Drop Off for Tiger Tech Repair Form with input fields displayd. Fields includeFields include Form, Title, Status, Service, Requestor with option to Notify Requester, Preferred Contact Phone, Device Make, Device Model, Device Serial Number and Password.
  5. Click the Save button when finished.Top of TigerTech - Drop Off for Tiger Tech Repair Form showing Save button.

Creating/Editing a TigerTech Invoice/Waiver

  1. Log into TeamDynamix TDWorkManagement system at https://tdx.umsystem.edu/TDWorkManagement.
  2. Select the DoIT - TT Group Dashboard option from the desktop menu.
    DoIT Dashboard selector with the DoIT TT Group Dashboard selected.
  3. Use the TT Open Invoice & Waiver Tickets or TT Recently Completed Invoice & Waiver Tickets tables to find the ticket you are looking for.
  4. Type the ID of the desired ticket into the Ticket ID field in the TigerTech Invoice & Waiver Lookup module.
  5. Click the Lookup button.
  6. Verify the ticket information that appears matches the ticket you are looking for.
  7. Click the View Waiver or View Invoice button.
  8. The Invoice/Waiver form will open with your ticket info filed in.
  9. Fill out any other fields that need to be filled in.
  10. Click the Save button at the bottom when finished.
  11. A confirmation screen will appear.
  12. To return to the Invoice/Waiver form, use your browser’s Back button.
  13. To return to the TigerTech Desktop, close the Invoice/Waiver form’s tab/window in your browser.

Printing a TigerTech Invoice/Waiver Form

  1. Log into TeamDynamix TDWorkManagement system at https://tdx.umsystem.edu/TDWorkManagement.
  2. Select the DoIT - TT Group Dashboard option from the desktop menu.
    DoIT Dashboard selector with the DoIT TT Group Dashboard selected.
  3. Use the TT Open Invoice & Waiver Tickets or TT Recently Completed Invoice & Waiver Tickets tables to find the ticket you are looking for.
  4. Type the ID of the desired ticket into the Ticket ID field in the TigerTech Invoice & Waiver Lookup module.
  5. Click the Lookup button.
  6. Verify the ticket information that appears matches the ticket you are looking for.
  7. Click the View Waiver or View Invoice button.
  8. The Invoice/Waiver form will open with your ticket info filed in.
  9. Use your browser’s Print function to print the Invoice/Waiver form.

Resolving new TigerTech ticket

  1. Log into TeamDynamix TDNext system at https://tdx.umsystem.edu/TDWorkManagement.
  2. Select the DoIT - TT Group Dashboard option from the desktop menu.
    DoIT Dashboard selector with the DoIT TT Group Dashboard selected.
  3. Use any of the tables on the desktop to find the ticket you are looking for.
  4. Click on the Ticket ID in the table.
  5. The ticket should open in a new window.
  6. Click the Actions button in the upper left corner of the ticket window. Select Update option.Upper left of ticket window with Actions button clicked and Update choice highlighted from Actions menu.
  7. The Update wizard should open in a new window.
  8. In the New Status field, select the Resolved option.New Status dropdown list with Resolved option highlighted.
  9. Add any necessary notes to the Comments field.
  10. Update any other necessary fields.
  11. Click the Save button at the top when finished.Highlighted Save button at top of screen.

 

For Additional Assistance

Please contact the Division of IT Enterprise Service Management team servicemanagement@missouri.edu for any additional assistance you may need with TDX reporting.

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