Creating and Working a TigerTech Ticket with Invoice and Waiver

How do I create a TigerTech Invoice or Waiver ticket?

Creating a new TigerTech ticket

1. Log into TeamDynamix TDWorkManagement system at https://tdx.umsystem.edu/TDWorkManagement.
2. Select the DoIT - TT Group Dashboard option from the desktop menu in the upper right corner.
3. Use the + New Drop Off for TigerTech Repair or + New Data Transfer for TigerTech buttons to create a new ticket.
4. Fill out the required fields.
5. Click the Save button when finished.

Creating/Editing a TigerTech Invoice/Waiver

1. Log into TeamDynamix TDWorkManagement system at https://tdx.umsystem.edu/TDWorkManagement.
2. Select the DoIT - TT Group Dashboard option from the desktop menu.
   
3. Use the TT Open Invoice & Waiver Tickets or TT Recently Completed Invoice & Waiver Tickets tables to find the ticket you are looking for.
4. Type the ID of the desired ticket into the Ticket ID field in the TigerTech Invoice & Waiver Lookup module.
5. Click the Lookup button.
6. Verify the ticket information that appears matches the ticket you are looking for.
7. Click the View Waiver or View Invoice button.
8. The Invoice/Waiver form will open with your ticket info filed in.
9. Fill out any other fields that need to be filled in.
10. Click the Save button at the bottom when finished.
11. A confirmation screen will appear.
12. To return to the Invoice/Waiver form, use your browser’s Back button.
13. To return to the TigerTech Desktop, close the Invoice/Waiver form’s tab/window in your browser.

Printing a TigerTech Invoice/Waiver Form

1. Log into TeamDynamix TDWorkManagement system at https://tdx.umsystem.edu/TDWorkManagement.
2. Select the DoIT - TT Group Dashboard option from the desktop menu.
   
3. Use the TT Open Invoice & Waiver Tickets or TT Recently Completed Invoice & Waiver Tickets tables to find the ticket you are looking for.
4. Type the ID of the desired ticket into the Ticket ID field in the TigerTech Invoice & Waiver Lookup module.
5. Click the Lookup button.
6. Verify the ticket information that appears matches the ticket you are looking for.
7. Click the View Waiver or View Invoice button.
8. The Invoice/Waiver form will open with your ticket info filed in.
9. Use your browser’s Print function to print the Invoice/Waiver form.

Resolving new TigerTech ticket

1. Log into TeamDynamix TDNext system at https://tdx.umsystem.edu/TDWorkManagement.
2. Select the DoIT - TT Group Dashboard option from the desktop menu.
   
3. Use any of the tables on the desktop to find the ticket you are looking for.
4. Click on the Ticket ID in the table.
5. The ticket should open in a new window.
6. Click the Actions button in the upper left corner of the ticket window. Select Update option.
7. The Update wizard should open in a new window.
8. In the New Status field, select the Resolved option.
9. Add any necessary notes to the Comments field.
10. Update any other necessary fields.
11. Click the Save button at the top when finished.

Please contact the Division of IT Enterprise Service Management team servicemanagement@missouri.edu for any additional assistance you may need with TDX reporting.