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Webex Contact Center Analyzer is an analytics and reporting tool that provides real-time and historical data to help supervisors, managers, and administrators evaluate and optimize contact center performance.

This article describes how administrators and authorized supervisors manage Webex Contact Center settings through Webex Control Hub, including audio prompts, broadcast messaging, agent skills, holiday lists, schedule overrides, and emergency/meeting closures.

This article describes how supervisors access and use the Webex Contact Center Supervisor Desktop, including monitoring agent activity, managing agent states, reviewing call recordings, and using silent monitoring.

This article explains the Agent Statistics Widget available in the Webex Contact Center Agent Desktop, including the metrics available in Summary, Historical, and Real-Time reports, as well as Team, Queue and Outdial statistics.

This article covers how to place outbound calls, answer incoming calls, use the active call toolbar, complete wrapup, and sign out in the Webex Contact Center Agent Desktop.

This article explains how to log in to the Webex Contact Center (WxCC) Agent Desktop and navigate its key features.