Body
Overview
Troubleshooting related to the GET App
Detailed Information
Here are some general troubleshooting methods for issues related to the GET App;
1. Log out, and then log back into the GET App
2. Confirm you've selected the Add to Wallet or Add to Phone option
3. Verify Location Services are turned on as Always allow or While using this app.
4. If Android device, confirm that NFC is turned on in settings.
5. Restart phone.
6. Confirm App is up to date. Go to your phone's App store to see if an update is required.
7. If no update is available please uninstall then reinstall the app.
8. If your issue persists, please contact Tech Support or the ID Office.
Mobile Student ID for Android FAQ
Mobile Student ID for Apple FAQ
For Additional Assistance
Please call the IT Help Desk at 573-882-5000, email at , or you can start a chat with an agent by selecting the speech bubble icon in the lower-right corner of the screen on this site. You may also use the to view a comprehensive list of DoIT resources and contact methods.