Calling Options
To place a call, pick up the handset and enter a number, or try one of these alternatives.
 

Dial On-Hook

1. Enter a number when the phone is idle.
2. Lift the handset or press Call, Headset, Speakerphone, or Select.

Redial Last Number
Press Redial to redial on your primary line. To redial on another line, press the desired line button first.

Speed Dial
Enter a speed-dial item number and press the SpeedDial softkey. You may also have speed dials assigned to some buttons along the left side of your phone.

Directories

1. Press Contacts.
2. Scroll and select a directory.
3. Use your keypad to input search criteria.
4. Press Submit.
5. To dial, scroll to a listing and press Dial.

View Call History

To view missed, placed and received calls:

1. Press Applications.
2. Scroll and select Recents.
3. Select a line to view. Your phone displays the last 150 missed, placed and received calls.
4. To view details for a call, scroll to the call, press More, and then press Details.

View Missed Calls Only

1. Open your call history.
2. Press Missed. Alternatively, press the session button mapped to the Call History icon.

Dial from Call History

1. View your call history, or navigate to your missed or placed calls.
2. Scroll to a listing and lift the handset, or press Select.
3. To edit a number before dialing, press More > EditDial.

Answer a Call

New calls display in these ways:

• A flashing amber line button
• An animated icon  and caller ID
• A flashing red light on your handset

To answer the call, lift the handset. Or, press the flashing amber session button, answer the unlit Headset button, or the Speakerphone  button.

Use Hold and Resume

When a call is on Hold, the person at the other end hears hold music.

1. Press Hold. The hold icon appears and the line button flashes green.
2. To resume a call from hold, press the flashing green Line button, Resume, or Hold.

Use Mute

1. While on a call, press Mute. The button glows to indicate that mute is on.
2. Press Mute again to turn mute off.

Transfer a Call

1. From an active call, press Transfer.
2. Enter the transfer recipients extension or telephone number.
3. Press Transfer again either before or after the party answers to complete the transfer.

Forward Calls

1. To forward calls on your primary line to another number, press the Forward All softkey (located along the bottom of the display screen, third from the left when the phone is not in use).
2. Enter a phone number or press the Messages button to forward all calls to your voicemail.

Cancel Call Forwarding

If calls to the phone are being forwarded, there will be a Forwarding Off softkey (located along the bottom of the display screen, fourth from the left when the phone is not in use). Press that softkey to cancel forwarding.

Set line ringers

1. Press Settings (gear) button.
2. Choose 2. Settings.
3. Choose 2. Ringtone.
4. Use the arrow keys to choose a line.
5. Press the Edit softkey.
6. User the arrow keys to choose a ringer.
7. Press the Set softkey.
8. Press the Exit softkey twice.

TIP: To adjust ringer volume press the - or + buttons while the line is ringing.

Navigating the Phone

Line Buttons
Line buttons are located on the left side of the phone screen. Buttons that are not assigned to phone lines can be used for speed-dials and other features.

Session Buttons
Session buttons are used to perform tasks such as answering a call, resuming a held call, or initiating phone functions, such as displaying missed calls. Each call on your phone is associated to a session button. Session buttons are located on the right side of the phone screen.

Softkeys
Softkeys are feature buttons that dynamically change to reflect current options. Four softkey buttons are located below the phone screen. The More softkey reveals additional softkeys.

Scrolling

To scroll through a menu or list, press up, down, left or right on the four-way Navigation cluster. A scroll bar on the screen indicates your relative position within a list.

Create a Conference Call

1. From an active call, press Conference.
2. Make a new call.
3. Press Conference again either before or after the party answers.
4. Repeat these steps to add additional participants.

The conference call ends when all participants hang up.

 

View and Remove Participants
During a conference call, press Show Details. To remove a participant from the conference, scroll to the participant and press Remove.

 

Manage Voicemail

A new voicemail message is indicated by:

• A solid red light on your handset
• A stutter dial tone (for visually impaired users)
• New Voicemail message on your phone display

Press the Messages button and follow the voice prompts to listen to messages. To check messages for a specific line, press the line button first.

Press the Decline softkey when a call is ringing, active, or on hold to send it directly to voicemail.

Extension Mobility

Extension Mobility (EM) is the ability to log into a phone with your own credentials, and have your own configuration on that phone. EM must be enabled for your account and for the phone you wish to use.

Once enabled, you must first set up a Phone Services PIN in the Self Care Portal before you can use EM. This is a different PIN than the one used to manage voicemail.

1. Log into the Self Care Portal at: ucphone.missouri.edu
2. Under Company Phones, you might see two desk phones, one of which will be for Extension Mobility.
3. Select General Settings on the top menu bar.
4. Enter a New Phone PIN and confirm it.
5. Click Save.

To log into Extension Mobility on the phone:

1. Press the Applications button.
2. Navigate to and select Extension Mobility.
3. Enter your UserID (username) and phone PIN.
4. Press the Submit softkey.
5. The phone will indicate it is resetting and registering, and may return to the Extension Mobility screen. This should only take a few seconds, but the screen may go into power save mode immediately after registering. Press the navigation wheel to reactivate the screen.
6. If prompted, press the No softkey to remain logged into Extension Mobility.
7. If prompted, press the Exit softkey to return to the main window.

Once logged in, your shared lines, speed dials and softkeys will be available and any calls to your primary number will ring on the phone you are using for EM. When you make calls, recipients will see your own caller ID information.

Remember to log out of Extension Mobility on the phone when you are finished, otherwise the next user will receive your phone calls:

1. Press the Applications button.
2. Navigate to and select Extension Mobility.
3. Press the Yes softkey to log out of Extension Mobility.
4. The phone will indicate it is resetting and registering, and may return to the Extension Mobility screen. This should only take a few seconds, but the screen may go into power save mode immediately after registering. Press the navigation wheel to reactivate the screen.
5. Press the Exit softkey to return to the main window.

Once you set up a PIN in the Self Care Portal, you can change it on the phone:

1. Press the Applications button.
2. Navigate to and select Extension Mobility.
3. Enter your UserID (username) and PIN.
4. Press the Submit softkey.
5. The phone will indicate it is resetting and registering, and may return to the Extension Mobility screen. This should only take a few seconds, but the screen may go into power save mode immediately after registering. Press the navigation wheel to reactivate the screen.
6. Press the Set PIN softkey.
7. Enter your Current PIN, then your New PIN and confirm it.
8. Press the Change softkey.
9. Press the No or Yes softkey to remain logged into Extension Mobility or to logout.
10. Press the Exit softkey to return to the main window.