Call Transfer/Three-Way Conference using a University Caller ID Phone

Question

How do I transfer a call? How do I use three-way conference call on University Caller ID Phone?

Answer

These two features are very similar; the same dialing procedures are used in both cases. The only difference is whether or not you decide to stay on the line after you connect your caller with a third party.

  1. Ask the caller to hold the line.
  2. Press the Link button.
  3. Listen for new dial tone.
  4. Dial the number you wish to transfer the caller to.
    Note: If you want to transfer a caller to a long-distance number, keep in mind that you will continue to pay the toll charges even if you let yourself out of the call.
  5. When third party answers, you may conduct a private conversation prior to connected the original caller.
  6. Press the Link button. All three parties are now connected.
  7. If you do not wish to conduct a three-way conference call, let yourself out of the call by pressing the Release key.

Note: If the line is busy, there is no answer, or it goes to voice mail, press the Link button twice slowly to reconnect to your original caller.

For Additional Assistance

Please submit a ticket or call the Help Desk at (573) 882-5000.

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