How to Create and move a Zoom Assistance request to Academic Technology

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Question

How do I create and move a DoIT Zoom Assistance request to the Acedemic Technology TDX ticketing application.

 

Answer
  1. Open TDWorkManagement ( https://tdx.umsystem.edu/TDWorkManagement/ )
  2. Use the View Applications button to open the DoIT Ticketing application. Image of the View Applications button circled. Image of the DoIT Ticketing tile circled.
  3. Select the New drop-down arrow option listed in the DoIT Ticketing sub-menu.Uploaded Image (Thumbnail)
  4. Select New Service Request from the drop-down list.
    Image of the New Service Request option circled.
  5. Type Zoom into the Form field and then select the Zoom Assistance - Form from the list. Click the Reset button next to the text field after selecting the Zoom form.Image of the Zoom Assistance form circled. Uploaded Image (Thumbnail)
  6. Complete the required fields:Image of the fields.
    • Status
    • Source
    • Requestor
    • Description of Request
    • Impact
    • Urgency
    • Set yourself as the responsible person in the Responsible field.
  7. Click the Save button at the top of the form to save the request.Image of the Save button circled.
  8. Select View the service request you just created from the Service Request Created Successfully window.Image of the View the service request you just created link circled.
  9. Make sure you are on the General tab, then click the Actions drop-down button.Image of the Actions button circled.
  10. Select the Move To Application option from the Actions drop-down list.Image of the Move To Application option circled.
  11. A new Select Destination Application/Form window will appear. Find Academic Technology Ticketing in the list and Select AT Service Request from the list.Image of the At Service Request option circled.
  12. Fill in the following field values:
    • Enter a comment about the ticket being moved into the Comments field.Image of the comments field.
    • From the Form field, select either Move Ticket - General Incident when the ticket is classified as an incident or Move Ticket - General Request if the ticket is classified as a service request.
    • Uploaded image
  • Status field, Select New from drop down list.
  • Uploaded imageSelect the Move button at the top of the window to move your ticket to the Academic Technology Ticketing application.
  • Uploaded imageSelect OK from the tdx.umsystem.edu says pop up.
  • You have successfully created and moved the Zoom Assistance Ticket. The ticket tab can now be closed.

 

For Additional Assistance

Please contact the Division of IT Enterprise Service Management team servicemanagement@missouri.edu for any additional assistance you may need regarding this knowledge article.

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