Question
How to do I update my Password?
Answer
Follow the steps below to update your MU account password.
Note: If you have not set up your Multi-Factor Authentication (MFA) through the University and Microsoft, you will be prompted for more information. See this knowledge article for step-by-step instructions, Microsoft 365: Multi-Factor Authentication (MFA) Setup.
1. Open a web browser, and go to passwordreset.microsoftonline.com.
2. In the Email or User name box, type your umsystem email address, e.g., username@umsystem.edu.
3. If prompted, type the characters you see in the CAPTCHA area into the text box below (the characters are not case sensitive).
4. Click Next.
5. You will be prompted to choose a method of verification (text, call, or enter a code from your Authenticator app).
Note: The default authentication method is text or phone. Scroll down to see separate instructions for each method, Text, Phone, and Authenticator app.
Note: If you receive an error stating that you cannot reset your password because you have not registered for password reset, this means you do not have sufficient multi-factor authentication methods set up yet. IT can assist you with adding a method, but we will first need to verify your identity via government-issued photo ID. Contact the Help Desk at 573-882-5000 to verify your identity and update your authentication methods. If you cannot call, a Zoom meeting can be scheduled to verify your identity. You may also visit in-person to verify, at the TigerTech Service Desk.
Note: Scroll to the bottom of this article for the password requirements list, if needed.
Text:
1. Select Text my mobile phone and type your 10-digit phone number in the box.
- If you have an international number, enter it in the format +CountryCode PhoneNumber, with a space between the country code and phone number.
2. Enter the verification code you receive in the text message.
3. Click Next and create your new password.
Example 10 digit number:
Example International number:
Phone:
1. If you selected Call my mobile phone, the system will call your phone automatically. Answer and then follow the instructions of the automated message to verify the call.
2. Once you verify, you are ready to create your new password and then confirm it.
Authenticator App
1. Approve the verification request in your Authenticator app.
2. Once verified, create your new password and confirm it.
Password Requirements
Your new password must meet the following requirements:
- At least eight (8) characters long
- At least one (1) uppercase letter
- At least one (1) lowercase letter
- At least one (1) special character (examples: &, *, $, etc.)
- Cannot contain your name or your username
- Cannot contain common dictionary words
- Cannot be the same as any of your previous twenty-four (24) passwords used for the University
For Additional Assistance
Please call the IT Help Desk at 573-882-5000, email at techsupport@missouri.edu, or you can start a chat with an agent by selecting the speech bubble icon in the lower-right corner of the screen on this site. You may also use the Division of IT Client Portal to view a comprehensive list of DoIT resources and contact methods.