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IMPORTANT: This report cannot be scheduled or automatically delivered. Managers must manually download the report each time updated claim information is needed.
STEP 1 - Access the MetLife MyBenefits Portal or https://online.metlife.com/edge/web/public/benefits
Need an Account? Register using the MetLife Registration Guide
STEP 2 - Open Team Absence Management
Select Manage Team Absences. Confirm manager access when prompted.
STEP 3 – View and Manage Absences/Claims
From the “Absence Overview” tab, select “Employee Last Name” and enter the last name of your employee. Click Find.
The portal will load “Direct Reports” - Click on the employee name.
STEP 4 - View Employee Information
The portal will load the “Claim History” tab, click the “+” on the right to expand the view for “Absence”, this should load FMLA absence information.
Click “View Absence Details”
The portal will load the “Leave Tracking” section for your selected employee. Click the “+” on the right to expand the view. Click “View Leave Request Details” on the right to review all FMLA reported requests with status.
STEP 5 - Download to Excel
A listing of the FMLA requests reported to MetLife will load. Click the “Download” icon at the bottom left of the claims list. An Excel file containing all records will download for this leave time period. Use this report to review attendance/tardies in accordance with HR 5016. The program column “Federal FMLA” will list the dates and hours requested by the employee – review both the Decision and Reason columns when matching to UKG. The Leave Team will also use this information to update UKG, only noting dates with FMLA approval.
When reviewing – ask these questions:
Employees typically have five (5) calendar days to report their request to use FMLA to MetLife. MetLife has five (5) business days to review and make a decision.
Example: John reports an unplanned absence of 12 hours to leadership on Monday May 18 as intermittent FMLA following his normal call-in procedure. John also reports his absence of 12 hours to MetLife on Thursday May 21. MetLife renders a decision that appears on this report May 28 considering the weekend and Memorial day holiday.
The “reports to” leader listed in PS should receive notifications of new employee claims, including status updates/changes. Additionally, this leader should receive email notifications of intermittent absences approved as FMLA.
IMPORTANT: This report cannot be scheduled or automatically delivered. Managers must manually download the report each time updated claim information is needed.