Summary
The Annual Mandatory Training Report pulls data from Cornerstone (SBX) and updates once daily. Completions may take up to 24 hours to appear. If your training still doesn’t show after the next day’s refresh, verify it’s marked Completed in Cornerstone and submit a Learning → Mandatory Training → Report Issue ticket.
Body
This article explains how the Annual Mandatory Training Report is populated, expected refresh timing, and what to do if your recent completion is not yet showing on your dashboard.
Report Source
- System of record: Cornerstone SBX
- What the dashboard shows: A mirror of Cornerstone data pulled into our reporting environment
- Where to find the report: Power BI Dashboard
- Who sees it: Supervisors and leaders reviewing team completion status.
Data Refresh Schedule
Our internal dashboard is refreshed once daily. We also run a background preparation job every 6 hours to stage updates from Cornerstone, but the dashboard itself updates on the daily cycle.
Important: If you completed training today, your completion may not appear on the dashboard until the next daily refresh (typically within 24 hours).
| Process |
Frequency |
What it does |
| Dashboard Refresh |
Daily (once per day) |
Publishes completions and assignments to the user-facing dashboard |
| Background Prep Job |
Every 6 hours |
Stages new/updated data from Cornerstone SBX for the next daily refresh |
Expected timeline:
- Completion today: Usually visible on the dashboard by the next day.
- Completion yesterday or earlier: Should already appear; if not, see Troubleshooting below.
Common Scenarios
| Scenario |
Why it happens |
What to do |
| Completed but not visible |
Dashboard hasn’t reached its next daily refresh |
Check again after the next day’s refresh |
| Shows as incomplete |
Cornerstone hasn’t finalized/sent the completion or the course wasn’t exited properly |
Verify “Completed” status inside Cornerstone SBX and exit the course fully |
| Missing or extra assignments |
Eligibility driven by job code, department, or role data in Cornerstone |
Confirm your active role in Cornerstone; submit a ticket if it looks wrong |
Troubleshooting
- Log in to Cornerstone (SBX) and confirm the course shows as Completed.
- Check the completion date to ensure it falls within the current reporting period.
- Wait until the next daily refresh and recheck the dashboard.
- If still not visible after 24 hours, submit a ticket with the details below.
If your completion does not appear after the next day’s refresh, please submit a request:
Note: Trainings are performed in Cornerstone SBX. For access or SBX-specific issues, include that context in your ticket.
Key Reminders
- Cornerstone SBX is the source of truth. The dashboard is a read-only mirror.
- 24-hour lag is normal due to the daily dashboard refresh cycle.
- Manual corrections are uncommon; most issues resolve on the next refresh if Cornerstone shows “Completed”.
FAQ
My course shows “Completed” in Cornerstone SBX. When will the dashboard show it?
Typically by the next daily refresh (within 24 hours of completion).
I finished a course minutes ago and don’t see it—do I need a ticket?
Not yet. Please wait until after the next daily refresh. If it’s still missing after 24 hours—and Cornerstone shows “Completed”—then submit a ticket.
Why is there a 6-hour job if the dashboard is daily?
The 6-hour job stages new data from Cornerstone to reduce lag and ensure the daily dashboard refresh has everything it needs. The user-facing update still occurs on the daily schedule.
My assignments look wrong. Who updates eligibility?
Eligibility is based on HR/job data in Cornerstone (e.g., role, department, location). If your role changed recently, it may take until the next sync to update. Submit a ticket if the issue persists.