Summary
Equipping MUHC leaders with a customizable framework to clearly communicate what “expected” versus “excellent” performance looks like across the five MERIT categories. Using a 15–30 minute, post-it note–based exercise, leaders engage staff in defining and understanding these behaviors, fostering alignment and shared ownership. The tool promotes department-specific messaging, drives engagement, and generates valuable process insights.
Body
Audience: Leaders with Direct Reports at MU Health Care.
Purpose: For MERIT to be successful, leaders must clearly and routinely communicate about it to their staff. While it is ultimately up to leaders to determine what expected versus excellent performance looks like, teams benefit when staff are engaged in determining and understanding those behaviors.
Tool: This is an activity template the leader can customize to help communicate your specific vision of excellent vs. expected performance for all 5 categories of MERIT with direct reports.
MERIT for Staff Meetings.pptx
Resources: Post-it notes and approximately 15-30 min exercise based on department size
Benefits: This activity was built to:
- provide a standard framework to customize for department-specific messaging
- promote understanding, engagement, and a culture of ownership
- promote gaining valuable insights about work processes
- foster a culture of recognizing one another when we see MERIT-eligible examples in our day-to-day work
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TIMEFRAME
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SPEAKER(S)/
ACTIVITY
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NOTES/CONTENT
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5-10 min
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Leader – Explain the Why
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- Provide high level overview of MERIT program with team
- Customize MERIT for Staff Meetings PowerPoint to department. MERIT for Staff Meetings.pptx
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5-10 min
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Staff - Activity
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- Team divides into small groups
- Each group is assigned at least one of the WRAPP categories
- Groups voice what expected versus excellent behavior “looks” like
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5-10 min
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Leader - Debrief
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- Bring team back together and discuss examples generated for each category as a team
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