Summary
This article provides step-by-step instructions for submitting a support ticket. Users are guided to select the correct Service Offering and use the “Request Service” or “Submit Service” buttons to initiate a request. The article emphasizes not using the “Add a New Service” option, as it does not generate a ticket and cannot be processed. It also includes tips, common mistakes to avoid, and instructions for seeking additional help or training through Subject Matter Experts.
Body
Need Help? Start Here
Use AskHR to ask HR questions, request support, report issues, or submit service requests.
⚠️ Important:
Do NOT click "Add a New Service". This option is intended for internal catalog management by technicians, service owners, or SMEs and does not create a support ticket. Requests submitted this way will not be processed.
Not sure which form to use?
Use the search bar in AskHR to search for keywords related to your issue such as: payroll, benefits, account access, learning assignments, or employee records.
3 Simple Steps
Step 1 — Open AskHR
Open the AskHR portal and use the search bar or browse available services.
Step 2 — Find the Right Service
Search for keywords related to your request such as: payroll, benefits, HR Hub, or learning assignments.
Step 3 — Submit Your Request
Open the service, complete the request form, attach any supporting documentation if needed, and click Submit.
Still cannot find the correct form?
Submit a general HR request or contact the HR Help Desk for assistance routing your request to the correct team.