How to Submit a Ticket

This article provides step-by-step instructions for submitting a support ticket. Users are guided to select the correct Service Offering and use the “Request Service” or “Submit Service” buttons to initiate a request. The article emphasizes not using the “Add a New Service” option, as it does not generate a ticket and cannot be processed. It also includes tips, common mistakes to avoid, and instructions for seeking additional help or training through Subject Matter Experts.

This guide outlines the correct process for submitting a support ticket in TDX to ensure your request is routed appropriately and handled in a timely manner.

1.  Go to the TDX Portal
   • Navigate to your organization’s TeamDynamix portal: 👉 https://tdx.umsystem.edu/TDClient/50/MUHCHR/Home/
2. Browse to the Correct Service Catalog and Service Offering
   • From the homepage, click on “Services Catalog” or use the Search Bar to find the service related to your issue.
   • Locate the specific Service Offering that matches your need (e.g., “Account Access Issue”, “Assignment Removal”, etc.). 
3. Click “Request Service” or “Submit Service”
   • Once you’ve selected the appropriate service, click on “Request Service” or “Submit Service” (wording may vary based on the service).
   • This will take you to a form specifically tied to that service.
4. Complete the Ticket Form
   • Fill out all required fields with detailed information.
   • Attach any relevant files (e.g., screenshots or documents).
   • Click Submit. 
5.  Confirmation
   • You’ll receive an email confirmation with your ticket number once submitted. You can view and track your tickets under “My Tickets” in the portal.